Paldo Bet Privacy Policy – Your Data, Protected

Last Updated: July 1, 2025

At Paldo Bet, protecting your personal information isn't just a legal requirement — it's something we genuinely care about. This Privacy Policy explains what data we collect, why we collect it, how we use it, and what rights you have as a player on our platform. Whether you're here for NBA betting, online casino games, esports action, or just checking out what we offer, this policy applies to you.

By registering an account or using the Paldo Bet website and services, you agree to the practices described in this privacy policy. If you have any questions or concerns after reading this, don't hesitate to reach out to us — our team is here for you.

1. Information We Collect

When you sign up and use Paldo Bet, we collect certain personal information to verify your identity, process transactions, and deliver a smooth gaming experience. The types of information we collect include:

• Registration data: Full name, date of birth, email address, mobile number, and home address in the Philippines.
• Identity verification documents: Government-issued IDs such as a Philippine passport, driver's license, SSS/GSIS ID, UMID, or PhilSys National ID — required for KYC (Know Your Customer) compliance.
• Financial data: GCash account details, Maya wallet information, bank account numbers (BDO, BPI, UnionBank), or card information (Visa/Mastercard) used for deposits and withdrawals. We do not store full card numbers on our servers.
• Transaction records: Deposit and withdrawal history, betting records, game logs, and account balance data.
• Device and usage data: IP address, browser type, operating system, pages visited, session duration, and referral source — collected automatically via cookies and similar technologies.
• Communications: Messages you send to customer support, survey responses, and feedback you voluntarily provide.

2. How We Use Your Information

Your data helps us run Paldo Bet properly and keep it fair and safe for everyone. Specifically, we use the information we collect for the following purposes:

• To create and manage your player account and verify your identity in line with Philippine gaming regulations.
• To process deposits, withdrawals, and gameplay transactions securely.
• To detect and prevent fraud, money laundering, underage gambling, and other prohibited activities.
• To send you account-related notifications, security alerts, and important policy updates.
• To deliver relevant promotions, bonuses, and offers — only where you've opted in.
• To improve our platform, fix bugs, and develop new features based on how players actually use the site.
• To comply with PAGCOR licensing requirements and other applicable laws in the Philippines.
• To respond to your inquiries and provide customer support.

3. Legal Basis for Processing

Paldo Bet processes your personal data based on the following legal grounds under the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its implementing rules:

• Contract fulfillment: Processing your data is necessary to provide the services you signed up for.
• Legal obligation: We are required by PAGCOR and Philippine law to collect and retain certain data for regulatory compliance, including AML (Anti-Money Laundering) obligations.
• Legitimate interest: We process certain data to protect the security and integrity of our platform and prevent harm to our users.
• Consent: For marketing communications and optional features, we process your data only with your explicit consent, which you can withdraw at any time.

4. Cookies and Tracking Technologies

Paldo Bet uses cookies and similar tracking tools to give you a better experience and to understand how our platform is being used. Here's a quick breakdown:

• Essential cookies: Needed for the site to work — things like keeping you logged in and remembering your preferences.
• Analytics cookies: Help us understand traffic patterns and popular features so we can improve the platform.
• Marketing cookies: Used to show you relevant promotions based on your activity, but only with your consent.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of Paldo Bet.

5. Sharing Your Information

We do not sell your personal data to third parties — full stop. We only share your information with trusted parties when strictly necessary:

• Payment processors: GCash, Maya, InstaPay/PESONet providers, and card networks process your financial transactions. They handle your payment data under their own privacy policies.
• Identity verification services: Third-party KYC providers help us confirm your identity securely.
• Regulatory authorities: PAGCOR, AMLC (Anti-Money Laundering Council), and other government bodies may require us to share data under Philippine law.
• Technology partners: Cloud hosting and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal requirements: If required by a valid court order or government request applicable in the Philippines.

All third parties we work with are required to handle your data in a way consistent with this Privacy Policy and Philippine data protection standards.

6. Data Retention

We keep your personal data for as long as your account is active and for a minimum of five (5) years after account closure, as required by PAGCOR regulations and Philippine AML laws. Financial transaction records may be kept for up to seven (7) years. After the required retention period, your data is securely deleted or anonymized.

7. Data Security

Keeping your data safe is a top priority for us. Paldo Bet employs industry-standard security measures, including:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, encrypted storage for sensitive information like passwords and financial data.
• Two-factor authentication (2FA) options for your account.
• Regular security audits and penetration testing.
• Access controls that limit which staff members can view your personal data.

While we do everything we can to protect your information, no online system is 100% invulnerable. We encourage you to use a strong, unique password and to enable 2FA on your Paldo Bet account.

8. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you have specific rights over your personal information. As a Paldo Bet user, you can:

• Access: Request a copy of the personal data we hold about you.
• Correction: Ask us to update or correct inaccurate information in your account.
• Erasure: Request deletion of your personal data, subject to our legal retention obligations.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interest or for direct marketing purposes.
• Withdraw consent: Opt out of marketing communications at any time through your account settings or by contacting us.
• Lodge a complaint: File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, send us a request at support@paldobet.best. We will respond within 15 business days.

9. Children's Privacy

Paldo Bet is strictly for adults aged 21 and above, in compliance with PAGCOR regulations. We do not knowingly collect personal data from anyone under the legal gambling age. If we discover that a minor has created an account, we will immediately close it and delete all associated data. If you believe a minor has registered on our platform, please contact us right away.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make significant changes, we'll notify you via email or a prominent notice on the Paldo Bet website. The "Last Updated" date at the top of this page tells you when the most recent revision was made. We encourage you to review this policy periodically so you're always up to date.

11. Contact Us

For questions, concerns, or requests related to this Privacy Policy, you can reach our Data Privacy Officer at:

• Email: support@paldobet.best
• Subject line: Privacy Policy Inquiry

We're committed to addressing your concerns promptly and transparently. Your trust means everything to us, and we'll always do our best to protect it.